Terms of Service

buenavistacompany.com

Last updated: August 22, 2026

Please read these Terms of Service (“Terms”) carefully before using the buenavistacompany.com website (the “Website”), operated by Buena Vista Home Services (“Buena Vista,” “us,” “we,” “our”), a pest control and home services company serving Sonoma, Napa, Marin, and the greater San Francisco Bay Area, California. These Terms contain important information regarding limitations on our liability. Your access to and use of this Website is conditioned on your acceptance of, and compliance with, these Terms. These Terms apply to all visitors, users, and others who access or use the Website.

By accessing or using the Website, you agree to be bound by these Terms. If you disagree with any part of the Terms, you do not have our permission to access or use the Website.

Prohibited Uses

You agree to use this Website only in accordance with all applicable laws, rules, and regulations, and these Terms. Without limiting the foregoing, you agree that you will not:

Impersonate or attempt to impersonate Buena Vista, its employees, technicians, or representatives, or misrepresent your affiliation with any person or entity;
Send or attempt to send spam, junk mail, chain mail, or unsolicited advertising or promotional material through the Website;
Engage in conduct that restricts or inhibits any other person’s use or enjoyment of the Website, or that, in our sole discretion, may harm us, our customers, or other users, or expose us or others to liability;
Use the Website in any manner that could disable, overburden, damage, or impair it, or interfere with another party’s use of it;
Use any robot, spider, scraper, or other automated means to access or copy any material on the Website, except as permitted by a published API or with our prior written consent;
Use any manual process to monitor or copy material on the Website for any unauthorized purpose;
Introduce any virus, trojan horse, worm, logic bomb, or other harmful material to the Website;
Attempt to gain unauthorized access to, interfere with, damage, or disrupt the Website or any server, computer, or database connected to it;
Attack the Website via a denial-of-service or distributed denial-of-service attack, or otherwise attempt to interfere with its proper working;
Copy, reproduce, distribute, sell, or resell any content from the Website — including text, images, and material from our blog or pest library — without our written permission;
Use the Website in any way that violates applicable federal, California, or local laws, rules, or regulations.

If you breach these Terms, we may suspend or terminate your access to the Website, block your IP address, notify your internet service provider, and/or pursue any other remedy available to us at law.

Requesting Estimates, Inspections, and Services

Requests submitted through the Website — including requests for a free consultation, estimate, real estate inspection, or SB-721 deck inspection — are requests for information only and do not create a binding service contract. Pest control, termite treatment, inspection, and repair services are governed by a separate, signed work order or service agreement between you and Buena Vista, which controls over these Terms in the event of any conflict. Pricing, scheduling, and scope of work discussed on the Website are subject to confirmation during your consultation or inspection.

General pest, termite, and property information published on the Website (including our blog and pest library) is for informational purposes only and does not substitute for an in-person inspection or the judgment of a licensed pest control operator or contractor.

No Warranty on Website

THIS WEBSITE IS PROVIDED “AS IS” AND “AS AVAILABLE.” NO WARRANTY, EXPRESS OR IMPLIED — INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE — APPLIES TO THIS WEBSITE, WHETHER ARISING BY LAW, COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE. This section does not affect any warranty that may separately apply to services performed under a signed service agreement.

Availability, Errors, and Inaccuracies

We assume no liability for the availability, errors, or inaccuracies of information, pricing, or service descriptions provided on the Website. Information on the Website may contain errors, may not be complete, or may not be current, and we may experience delays in updating it. We reserve the right to correct any pricing or informational errors on the Website at any time.

Limitation of Liability

IN NO EVENT SHALL BUENA VISTA HOME SERVICES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF, RELATING TO, OR IN ANY WAY CONNECTED WITH YOUR ACCESS TO, DISPLAY OF, OR USE OF THIS WEBSITE, OR WITH ANY DELAY OR INABILITY TO ACCESS, DISPLAY, OR USE IT — INCLUDING YOUR RELIANCE ON ANY INFORMATION APPEARING ON THE WEBSITE, ANY COMPUTER VIRUSES, OR ANY LINKED THIRD-PARTY WEBSITES — WHETHER BASED ON A THEORY OF NEGLIGENCE, CONTRACT, TORT, STRICT LIABILITY, CONSUMER PROTECTION STATUTE, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE AGGREGATE LIABILITY OF BUENA VISTA HOME SERVICES ARISING OUT OF OR RELATING TO THIS WEBSITE SHALL BE LIMITED TO THE AMOUNT OF FEES, IF ANY, ACTUALLY RECEIVED FROM YOU THROUGH THE WEBSITE. THIS LIMITATION REFLECTS THE ALLOCATION OF RISK BETWEEN YOU AND US AND WILL SURVIVE EVEN IF ANY LIMITED REMEDY IN THESE TERMS IS FOUND TO HAVE FAILED OF ITS ESSENTIAL PURPOSE.

Nothing in this section limits or modifies any warranty, liability, or remedy terms set out in a separately signed service agreement or work order for pest control, termite, or repair services.

Links to Third-Party Websites

This Website may contain hyperlinks to websites operated by third parties. We provide these links for your reference only, do not control those websites, and are not responsible for their content or privacy practices. It is your responsibility to ensure that any links you click or software you download, from this Website or elsewhere, is free of viruses or other harmful material. Including a hyperlink does not imply our endorsement of, or association with, the linked site.

Intellectual Property and Infringement Claims

All content on this Website — including text, graphics, the Buena Vista name and logo, code, and images — is © 2016–2026 Buena Vista Home Services or its licensors, and is protected by applicable copyright and trademark law. Unless otherwise noted, this content may not be reproduced, distributed, displayed, or otherwise used without our prior written authorization.

We respect the intellectual property rights of others and will respond to good-faith claims that content on the Website infringes a copyright, trademark, or other proprietary right. If you believe content on the Website infringes your intellectual property rights, please send written notice to the contact below including:

A physical or electronic signature of the person authorized to act on behalf of the rights owner;
A description of the work you claim has been infringed, including its location (URL) on the Website;
Your name, address, email, and telephone number; and
A statement that you have a good-faith belief the disputed use is not authorized by the rights owner, its agent, or the law.

We will not process incomplete notices. Knowingly submitting a false or bad-faith claim may expose you to liability, including costs and attorneys’ fees.

Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect personal information submitted through the Website, including any rights available to California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). Our Privacy Policy is incorporated into and forms part of these Terms.

Accessibility

We are committed to providing a Website that is accessible to all visitors, including individuals with disabilities. If you experience difficulty accessing any part of this Website or need assistance with any content, please contact us using the information below and we will work to address your request.

Governing Law, Severability, Dispute Resolution, Venue, and Class Action Waiver

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-laws principles. These Terms are not governed by the United Nations Convention on Contracts for the International Sale of Goods or the Uniform Commercial Code.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. If any provision of these Terms is held invalid or unenforceable by a court, the remaining provisions will remain in full effect. These Terms constitute the entire agreement between you and us regarding the Website and supersede any prior agreements regarding it.

Any controversy or claim arising out of or relating to these Terms, including their interpretation or breach, shall be resolved in a court of competent jurisdiction in Sonoma County, California.

YOU AND BUENA VISTA HOME SERVICES AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

Changes to These Terms

We reserve the right to update these Terms at any time. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Terms.

Licensing

Buena Vista Home Services holds the following licenses:

California Structural Pest Control Board — License # OPR 9432
California Contractor’s License # 721475

Questions

If you have any questions about these Terms of Service, please contact us at:

Buena Vista Home Services P.O. Box 1001 Windsor, CA 95492

Sonoma/Napa Office: (707) 838-6291 San Francisco/Marin Office: (415) 258-8200 Email: office@buenavistahs.com