Privacy Policy
buenavistacompany.com
Last updated: August 22, 2026
We value your privacy. Please read this Privacy Policy carefully before using the buenavistacompany.com website (the “Website”), operated by Buena Vista Home Services (“Buena Vista,” “us,” “we,” “our”), serving Sonoma, Napa, Marin, and the greater San Francisco Bay Area, California. This Privacy Policy contains important information about how we collect, use, and protect information about you.
Your access to or use of the Website is conditioned on your acceptance of, and compliance with, this Privacy Policy. This Privacy Policy applies to all visitors, users, and others who access or use the Website.
By accessing or using the Website, you agree to be bound by this Privacy Policy. If you disagree with any part of it, you do not have our permission to access or use the Website.
What Information We Collect and Store
We collect and store information that you provide to us directly — for example, when you request a free consultation, estimate, or inspection — as well as certain information collected automatically as you browse the Website.
| Category | Examples | How We Use It |
|---|---|---|
| Identifying information | Name, email address, phone number | Responding to your inquiry, scheduling estimates and service, providing customer service |
| Property information | Service address, property details you provide | Scheduling and performing the requested consultation, estimate, or inspection |
| Technical information | IP address, device identifier | Website analytics and security |
| Online activity | Pages visited, links clicked, general browsing behavior on our Website | Website analytics, understanding how visitors use our Website |
We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.
Cookies
A cookie is a small piece of data sent from a website and stored on your device by your browser. This Website may set cookies directly, and the plugins, forms, and other tools used to build and operate this Website may also set their own cookies — for example, for basic site functionality, security, or embedded content. Plausible Analytics, described below, does not use cookies. Most web browsers let you block or delete cookies through your browser settings; note that some parts of the Website may not function properly if you do so.
Our Website does not currently respond to “Do Not Track” browser signals.
Analytics
This Website uses Plausible Analytics to understand how visitors use our Website. Plausible is a privacy-focused analytics tool that does not use cookies to track individuals and does not collect or store personal data that can identify you. You can learn more about Plausible’s approach to privacy, and how to opt out if you choose, at plausible.io/privacy-focused-web-analytics.
Text Messages
If you provide your phone number and opt in to receive text messages from us (for example, appointment reminders or service updates), you may reply STOP at any time to opt out of future messages. Message and data rates may apply.
Children’s Privacy
This Website is intended for a general audience and is not directed to children. We do not knowingly collect personal information from anyone under 18. If we become aware that a child under 18 has submitted personal information to us, we will use that information only to respond to the child and inform them that they may not use the Website, and we will delete the information as appropriate.
Third-Party Websites
This Website may contain hyperlinks to websites operated by parties other than us. We provide these hyperlinks for your reference only. We do not control those websites and are not responsible for their content or privacy practices. It is your responsibility to review the privacy policies of any third-party websites you visit. Including a hyperlink does not imply our endorsement of, or association with, the linked site.
Your California Privacy Rights
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to:
- Know what personal information we have collected about you and how it has been used and disclosed;
- Request deletion of personal information we have collected from you, subject to certain exceptions;
- Correct inaccurate personal information we maintain about you;
- Opt out of the sale or sharing of your personal information (we do not sell or share personal information as those terms are defined under the CCPA); and
- Not be discriminated against for exercising any of these rights.
To exercise any of these rights, please contact us using the information below. We will verify your request and respond within the timeframes required by law.
How Long We Keep Information
We retain the information you provide for as long as needed to respond to your inquiry, provide the requested service, and comply with our legal, tax, and recordkeeping obligations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and your continued use of the Website after changes are posted constitutes acceptance of the updated policy.
Questions
If you have any questions about this Privacy Policy or would like to exercise any privacy rights described above, please contact us at:
Buena Vista Home Services P.O. Box 1001 Windsor, CA 95492
Sonoma/Napa Office: (707) 838-6291 San Francisco/Marin Office: (415) 258-8200 Email: office@buenavistahs.com